Explore our frequently asked questions about our head spa services and book your appointment today.
How old do you need to be? 18 years old +
What to wear? Please wear comfortable clothes
Do I need to wash my hair? Dirty or washed hair is fine
Can I wear jewellery? Please remove earrings
What if I need to cancel? You can make cancellations via our booking website. Please note you must cancel with at least 48 hours notice of the appointment for your 50% deposit to be fully refunded back to you.
What hair types is this suitable for? All hair types are suitable.
Is this suitable if I have hair extensions, dreadlocks, sew ins or braids in? Unfortunately this treatment is not suitable. In such cases, the full appointment fee will be charged, as the appointment time and resources will have been reserved exclusively for you.
Are you hijab friendly? Yes, this is a private booking service with female staff only.
Is this safe if I am pregnant? At this time, our scalp treatments are not suitable during pregnancy. We recommend waiting until after pregnancy before booking. London Head Spa reserves the right to decline treatment on the day if pregnancy is disclosed. In such cases, the full appointment fee will be charged, as the appointment time and resources will have been reserved exclusively for you.
Is this safe if I am breast feeding? Yes, our treatments are generally safe during breastfeeding. All products and techniques are selected with care and no systemic or prescription medicines are used. If you have specific concerns; such as a premature baby or previous pregnancy complications, we are happy to discuss your individual circumstances prior to booking your appointment.
What if I have skin or food allergies? If you have any known skin, food, or ingredient allergies, please contact us prior to booking so we can assess suitability and advise accordingly. London Head Spa reserves the right to decline treatment on the day if disclosed allergies or sensitivities are found to contraindicate the treatment. In such cases, the full appointment fee may be charged, as time and resources will have been reserved.
Can you provide a Korean head spa for more than one person at a time? At our spa, we specialise in delivering personalised Korean Hyggee' Head Spa treatments, which require focused attention and care. Due to the nature of the treatment, we are currently able to accommodate only one person at a time. This ensures you receive the full benefit of the experience, with our dedicated attention and high-quality service. If you’d like to visit with friends or loved ones, we recommend booking separate appointments to guarantee everyone receives the best possible experience.
Gift vouchers: Gift vouchers are valid for 12 months from the date of purchase and may be redeemed against any Head Spa service. Gift vouchers purchased prior to 5th of December 2025 will be honoured against the original Korean Hyggee Head Spa. Alternatively, vouchers may be redeemed against another Head Spa service, subject to payment of any price difference. Please contact us by phone, WhatsApp or email so we can arrange your appointment.
Is the payment refundable if I need to cancel? The payment is fully refundable with at least 48 hours notice of the appointment. If cancelled within 48 hours of the appointment time, your 50% deposit will be kept as a service fee as per our 48 hour cancellation policy.
I am running late, what do I do? Please contact us to let us know you are running late, we allow a 15 minute grace period, which may result in a shorter spa treatment at the original price paid. However, anything beyond 15 minutes may not be guaranteed and result in the appointment being cancelled and 100% of the booking being kept. Please note, if you fail to show up to an appointment, London Head Spa will charge 100% of the booking as payment of no show.
Any further questions? Please contact us via our contact page.